Fractional Chief of Staff for impact-driven digital companies scaling from $3M to $20M

Operational leadership for founders who want to

Your company grew. Your systems didn't.

I partner with founders and CEOs of digital companies, and companies with a growing digital team, whose businesses have outgrown the way they run. I bring the senior operational leadership, financial visibility and management structure you need to keep growing, without everything running through you.

Book a Strategy Call How I Work

Embedded leadership  ·  Hands-on implementation  ·  Senior-level experience  ·  English & French

Financial Clarity✦ Forecasting✦ Operational Structure✦ Leadership & Accountability✦ Strategy Into Action✦ Management Reporting✦ Change Management✦ AI Adoption✦ Capacity Planning✦ Embedded Leadership✦

Does this sound familiar?

Growth changes how a business needs to run.

In the early days, being close to everything is an advantage. You know the clients, the projects, the finances and every decision.

But at some point, the business gets bigger than the systems holding it together. In a digital business, that shows up fast: projects grow beyond their scope, the team is stretched across too much work at once, and it's hard to tell which clients and projects actually make money.

You haven't outgrown your business. You've outgrown the way you've been running it.
  • 01

    Everything still runs through you

    Decisions, approvals and problems still land on your desk, and managers aren't sure where their authority starts and stops.

  • 02

    You're growing, but the financial picture is blurry

    Your reports tell you what happened, but not what's coming. It's hard to know where you really stand.

  • 03

    Strong team, but you're still pushing everything

    You've hired well, yet you're still the one driving every priority forward.

  • 04

    Things start, but don't finish

    Projects compete for the same people, new opportunities are hard to assess, and good ideas lose steam.

  • 05

    You need senior leadership, not another full-time hire

    The business needs an experienced operator, but you're not ready to add a full-time executive.

Stephanie Lynn Goveia, founder of SLG Solutions
Stephanie Lynn GoveiaFounder, SLG Solutions

What changes

Build a business that doesn't depend on you holding it all together.

The goal isn't more meetings, more paperwork or another layer of management. It's an organization where people know what matters, have the information and authority to act, and can deliver without every decision landing on your desk.

  • 01

    Financial Clarity and Control

    Know where the business stands, where it's heading and what's driving results. Build forecasting you can trust, tighten financial processes and protect your margins.

  • 02

    Operational Structure That Scales

    Put in the processes, systems and workflows that let you grow without adding needless complexity. Clear the bottlenecks and use your team's capacity well.

  • 03

    Leadership and Accountability

    Set clear roles, stronger management habits and a meeting rhythm that keeps people aligned. Your team takes ownership instead of waiting on you.

  • 04

    Strategy Into Action

    Turn priorities into plans people deliver. Get better at weighing opportunities, assigning resources and finishing what you start.

  • 05

    Better Performance, Not Just Smoother Operations

    When you understand how your people, processes, capacity and finances fit together, you can make better calls on where to invest, what to prioritize and how to grow profitably.

How I work

Not another advisor telling you what to change. A partner who helps make it happen.

Plenty of consultants can assess a business and hand you a list of recommendations. The hard part is putting them in place.

I embed in your business. I work directly with you and your leadership team to understand how things actually run, find what's getting in the way and put practical fixes in place. Sometimes that's financial forecasting. Sometimes it's reshaping responsibilities, improving how projects get delivered, setting up management reporting or helping your team adopt new technology. Often it's a mix.

I don't bring a ready-made framework your business has to squeeze into. I work with your people, your resources and your reality to build something that lasts.

"The goal isn't to make you depend on me. It's to build an organization that runs well without you holding every piece."

As Your Fractional Chief of Staff, I Focus On

  • Financial visibility, forecasting and performance
  • Organizational structure, roles and accountability
  • Leadership meetings, decision-making and follow-through
  • Coordination across teams and delivery of key initiatives

Why SLG

Senior operational leadership, without the full-time executive hire.

Growing businesses often reach a point where they need more than a group of functional managers, but aren't ready for a full-time COO. That's where I come in: an experienced operating partner who works across the whole organization, connects strategy to execution and helps your leadership team move the business forward. I've led a digital department and supported digital transitions for organizations in Canada and Europe, so I understand how digital delivery, client work and finances fit together.

20%

Expense reduction through operational improvements

10+

Projects worth over $1M each, managed from start to finish

300+

Teams across the country in a national program I coordinated

Before SLG Solutions, I was Chief of Staff and operational executive at Know History, North America's largest historical research firm, where I led its digital wing and the first phase of its AI transformation. Earlier, I worked as a political staffer, including for the Minister of Public Services and Procurement Canada. I hold a Master of Public Administration in International Development.

The Costs

What running without a Chief of Staff is already costing you

Every growing business already pays for its operational gaps, just not on an invoice. It shows up as slower growth, missed revenue, staff turnover, founder burnout and margins nobody's tracking.

Decisions stuck waiting on the founderSlower growth, every week
Financial reports that only look backwardMissed warning signs
Unclear roles and authorityTurnover, rehire & retrain
Initiatives started but never finishedWasted effort, sunk cost
Teams working in silosDuplicated & conflicting work
Untracked costs and scope creepMargin erosion, compounding
Hiring a full-time executive before you're readyA senior salary, year-round

None of this shows up as a single line item, which is why it's so easy to ignore. It's expensive because it's spread out: revenue lost here, a bad hire there, hours spent redoing work that didn't need redoing. Left alone, small leaks add up to a real drag on growth.

What You Get

What changes when I'm in the room

Room to lead

Fewer fires and fewer decisions waiting on you, so your time goes to strategy, growth and the work only you can do.

A clear financial picture

Forecasting and reporting that show where you're heading, not just where you've been.

Protected margins

Financial visibility catches leaks early, like scope creep, untracked costs and budget overruns, before they eat into profit.

A team that owns the work

Clear roles and stronger management habits mean managers act with confidence instead of waiting for direction.

Initiatives that finish

Every priority has an owner, a timeline and follow-through, so invested time and money turn into results.

Service in English and French

I work comfortably in both languages, with leadership teams and staff alike.

Calculate Your Savings

Not just another consultant

An embedded partner, not an outside advisor

A traditional consultant studies your business from the outside. As your fractional Chief of Staff, I become part of it, and that changes what's possible to fix.

The Outside Advisor

  • Delivers a report or slide deck, then moves on to the next client.
  • Learns your org chart, rarely your organization.
  • Applies the same framework used with every other client.
  • Looks at processes one at a time, without seeing how people, finances and decisions connect.
  • Recommends, then leaves you to implement and troubleshoot alone.
  • Sees one moment in time, then disappears.

The SLG Approach

  • I stay embedded until the new way of working is running, accountable for the outcome, not just the recommendation.
  • I learn your people, relationships and sensitivities, the things that never show up on an org chart.
  • Everything is built from what's actually happening inside your business, not a template pulled off the shelf.
  • I connect the dots between operations and money, so you see how decisions affect revenue, margins and capacity.
  • Implementation, change management and follow-through are all part of the work, so changes stick.
  • I'm close enough, long enough, to catch shifts like a new hire or a changed priority, and adjust before they become problems.

"A consultant studies your business. A fractional Chief of Staff becomes part of it."

Who I work with

Built for impact-driven digital companies ready for their next stage of growth

I work with founders and CEOs of digital companies that care about their impact: digital agencies and studios, impact tech and SaaS companies, and growing businesses with a digital team or service line at their core. They have a product, a market and a team. What they need now is the operational leadership to bring it all together, so digital projects, client delivery and the rest of the business work as one.

Founders usually reach out when...

Growth has outpaced operations
Everything still runs through them
The financial picture isn't clear
Managers aren't sure who owns what
Projects aren't getting finished
Margins don't match the revenue
Digital projects keep going over scope
They need senior leadership, not a full-time hire

Sound familiar? Let's talk.

How we can work together

Services

One senior partnership, shaped around your business, with a focused option when you have one specific problem to fix.

Main offer

Fractional Chief of Staff

The operational leadership your growing business needs, without the full-time executive hire. I work directly with you and your leadership team, connecting strategy, financial performance, people and execution, and I work with your team to make changes stick.

How engagements work: there's no fixed length. I usually suggest starting with a 60–90 day contract to make the key operational changes, then moving to a retainer as needed.
  • Financial visibility, forecasting and performance
  • Organizational structure, roles and accountability
  • Leadership meetings, decision-making and follow-through
  • Coordination across teams and delivery of key initiatives
  • Operational systems, process improvement and automation
  • Growth, capacity planning and resource allocation
  • AI adoption and digital transformation
Book a strategy call

Another way in

Focused Implementation Engagement

When you have one specific operational problem to solve. These are shorter, focused engagements where I don't just assess. I put the fix in place with your team. Examples: a financial visibility and forecasting overhaul, sales-to-delivery process improvement, management reporting and KPIs, an accountability redesign, or AI readiness.

  • Defined deliverables & timeline
  • Fixed fee — no surprises
  • Option to continue as a fractional Chief of Staff engagement

Across every engagement

Where I can help

No two engagements look the same. I work with your team to put in place the systems, processes and tools that fit your situation, not a one-size-fits-all package. Hover over or tap a card to see where I've done this before.

Financial Clarity & Forecasting

Reliable forecasting, budget tracking, financial process design and P&L visibility, so you know where the business stands and where it's heading.

My experience ↻

My experience

Financial Clarity & Forecasting

I've owned forecasting and quarterly reporting for leadership, and put the reporting together myself. Good forecasting means bringing key data together to understand trends and make better decisions, so you can see what's coming, not just what happened. I've also built financial workbooks that cut hundreds of hours a month from invoicing and reporting, and managed budgets and funder reporting for projects of about $1M each.

Leadership & Accountability

Clear roles, decision rights and reporting lines, plus a leadership meeting rhythm that keeps people aligned and following through.

My experience ↻

My experience

Leadership & Accountability

As a Chief of Staff, I ran the leadership meeting rhythm, kept meetings on topic and tracked accountability. I introduced RACI charts to make ownership clear, tracked progress against our priorities and kept work moving smoothly between departments. I've led managers, not just teams.

Operational Structure

Process mapping, workflows and SOPs that replace tribal knowledge with clarity anyone can follow, and clear the bottlenecks slowing you down.

My experience ↻

My experience

Operational Structure

For a digital company, I helped put operational systems in place from end to end: sales, scoping and proposal development, project tracking and invoicing. It streamlined how work moved through the team and increased revenue.

Strategy Into Action

Turning growth plans into priorities, owners and timelines, and getting better at weighing opportunities and assigning resources.

My experience ↻

My experience

Strategy Into Action

I've led more than 10 projects worth over $1M each, including education projects for Indigenous youth and newcomers, campaigns and data projects. I also managed a federal election campaign, where the plan had to turn into action fast.

Management Reporting & KPIs

KPIs, dashboards and board- or investor-ready reporting, so hiring, resourcing and growth decisions are based on real numbers.

My experience ↻

My experience

Management Reporting & KPIs

I've owned quarterly reporting for leadership teams. At Data Sciences, I supported organizations to structure their data, organize it and visualize it. My role was always, first, to identify what data story needed to be told and what data could support it.

Capacity & Resourcing

Capacity planning and hiring plans that show who you need and when, and whether a new hire is really justified.

My experience ↻

My experience

Capacity & Resourcing

I've put resourcing tools in place to forecast capacity needs, so leaders could see who had room and where gaps were coming. I've also worked from the strategic plan to map out the upskilling and hiring needed to get there.

AI & Digital Transformation

Workflow reviews, tool selection and hands-on AI and automation support that reduce administrative work without adding complexity.

My experience ↻

My experience

AI & Digital Transformation

I led a digital department building interactive story maps, virtual exhibits and digital archives for government and institutional clients, and led the first phase of an AI transformation that reduced administrative costs. I've also supported more than 300 teams across Canada and 500+ internationally to become data-centred, through CRM rollouts, strong data collection practices and training.

Change Management

Bringing your team along for every new system, because tools and processes only work with real buy-in.

My experience ↻

My experience

Change Management

I've supported large digital transitions for 5+ organizations in Canada and Europe. Change only sticks when people are part of it, so I start by explaining what's changing and why, then make real room for input from the people doing the work. I apply what I hear, adjust the plan, and support teams with training and follow-up until the new way of working becomes the normal way.

Strategic Communications, Outreach & Engagement

Clear messaging, stakeholder outreach and engagement plans that bring your team, clients, partners and communities along with you.

My experience ↻

My experience

Strategic Communications, Outreach & Engagement

As a political and campaign staffer, outreach and engagement were the job, every day. I advised on how to communicate sensitive information strategically and managed stakeholder relations for the Minister of Public Services and Procurement Canada. I also helped set up a national field engagement program, including training for 300+ local teams across Canada. I work in English and French.

The dashboards and financial reporting opened my eyes to what was possible. The visibility let me make better decisions — informed by actual data.

Founder & CEOProfessional services firm, Ottawa

Common Questions

Frequently asked questions

Straight answers to the questions that come up most in strategy calls.

I work alongside the founder or CEO to improve how the business runs. That means turning priorities into action, giving you clearer financial and operational visibility, strengthening accountability and coordinating work across teams. Unlike a manager who owns one department, I work across the whole business and help connect the pieces.
A COO usually owns the company's operations on an ongoing basis. As a fractional Chief of Staff, I bring senior operational leadership across the organization without taking on the full mandate of a permanent COO. If you need me to own part of your operations, we'll agree on a clear mandate up front, so your team knows who decides what.
I typically work with founder-led digital companies, or companies with a growing digital team, of about 10 to 75 people and $3M to $20M in annual revenue. Stage matters more than size: you have a business, a team and a market, but your systems haven't kept up.

Check the ones that apply to you. If two or more sound familiar, it's worth a conversation.

My focus is impact-driven digital companies: digital agencies and studios, impact tech and SaaS companies, and organizations with a growing digital team or service line. I also take on select non-profits and associations, especially those building out digital programs. What matters most is working with leaders who care about their impact and want to build a healthy, lasting organization.
I'm an embedded partner, not an outside advisor. I work directly with leadership and staff, join the management conversations that matter and take an active role in putting improvements in place. How much time I spend depends on what your business needs.
No. My job is to strengthen your team, not replace it. I work with your managers to clarify roles, improve coordination and give them the structure and information they need to succeed.
Yes. That's the nature of the fractional model, and part of the value. Engagements are scoped to the hours and days you need each week, and that time is fully dedicated to you. In return, you get judgment sharpened across many organizations and industries, without the cost of a full-time hire.
There's no fixed length. I usually suggest starting with a 60–90 day contract to make the operational changes your business needs. After that, we can move to a retainer if and when it makes sense.
Each engagement is scoped based on the time involved, the complexity and your priorities. After our first conversation, I'll recommend an approach that fits.
Yes. I work in both French and English.

Let's Talk

You don't have to keep being the person who holds everything together.

If the way you've always run things is starting to get in the way of where you want to go, let's talk. Book a 30-minute strategy call. No obligation, no slide deck, just a conversation about what's going on in your business.

— Stephanie Lynn Goveia, Founder, SLG Solutions

Stephanie Lynn Goveia, founder of SLG Solutions

Book a strategy call

The fastest way to get started is to grab a slot directly on the calendar below.

  • 1.  Book a 30-minute strategy call at a time that suits you
  • 2.  We talk about what's happening and where the biggest roadblocks are
  • 3.  We agree on a clear next step: a 60–90 day engagement, a focused project, or a straight "not a fit"

Having trouble with the calendar? Open it directly on Calendly.

Prefer to just grab a slot? Use the calendar — it's faster.

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